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Common questions
Frequently asked
Most agencies are up and running within a week. Once you sign up we walk you through importing your clients, staff and rota templates — and your first carers can be on the mobile app the same day.
No. PatientCare runs entirely in the browser, and the carer app is a progressive web app — your team installs it from the homepage of your dashboard. There is nothing to maintain on your devices.
Yes. All client and staff data is stored on UK infrastructure that meets the NHS Data Security and Protection Toolkit standards, with encryption at rest and in transit.
Always. Every customer can export their full data set as CSV or JSON at any time, with no notice and no exit fee. Your data is yours.
Yes — we export to Xero, QuickBooks, Sage 50 and BrightPay, and we generate BACS files for any UK bank. Most customers stop using their accountant's software entirely after switching to PatientCare's built-in finance module.
The carer app caches the visit, GPS check-in, tasks and notes locally, and syncs as soon as the device is back online. Carers are never blocked from delivering care.
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Our support team is made up of people who have actually worked in UK homecare. We typically reply within an hour during office hours.